Payment & Cancellation Policy

Payments Accepted:

G-Med accepts (FSA) Flex Spending Accounts & (HSA) Health Savings Accounts, Debit Cards, Visa, MasterCard, Discover and American Express. We also accept cash. Yes, the green stuff!!

Late Policy:

We understand that you might be running late sometimes, so please allow your travel time to include traffic and parking. If you show up more than 5 minutes late, we cannot guarantee your full time based on our bookings.

24 Hour Cancellation Policy

G-Med enforces a strict cancellation policy which requires at least 24 hours notice for any reschedules or cancellations. A valid credit card is required to hold all reservations even if the appointment is being paid with a gift certificate or cash. If you must cancel, change, or reschedule your appointment, please call us the day before your appointment. If you call after hours, please leave a voicemail or text us at 213-632-8180. However, if you cancel or reschedule on the same day of your appointment, a $50 cancellation fee will be charged to your credit card.

No-Show Policy

G-Med enforces the No-Show policy which states that there will be a 100% charge of your service if the guest does not arrive or contact G-Med on the day of the appointment. There will be a 15 minute grace period at the time of the appointment to contact us to cancel or change the appointment. However, if the 15min grace period has passed from the start time of your appointment, the system will see the appointment as a “No Show” and there will be a 100% charge of the full service on your credit card. If the guest is redeeming a gift certificate, then the gift certificate will be considered used for the date of service.

Same Day Appointment Change

We understand that life can present challenges and that sometimes you may have to shorten the length of your service. However, if such a situation occurs, there will be a $15.00 Appointment Change Fee (ACF) for any same day schedule changes.


G-Med is happy to refund your service fee if cancelled prior to 24 hours from your scheduled appointment time.


To show appreciation towards your G-Med practitioner for the services performed, it is kindly appreciated to leave a gratuity of 15%-20% of your treatment. Although our therapists greatly appreciate cash tips, gratuity can also be given with credit cards after your treatment, during check-out.


G-Med does not accept general Health Insurances, however we are happy to provide the guest with a receipt to present to their healthcare provider for possible reimbursements.
We also accept FSA & HSA Insurance.